Troubleshooting

The list below is a comprehensive list of issues that our Users have experienced when logging into our system. If you are unable to resolve your problem after reviewing this page please contact us on investments@invest-in-africa.co advising what the problem is as well as which internet browser you are using.

One Time Password is Not Arriving

When you enter your Email Address a One Time Password (OTP) is sent to your Email Address allowing us to confirm that you are indeed the person adding or editing your profile. The following are known issues that may affect your user experience:

  1. The password is often filtered by email providers into your JUNK or CLUTTER box. Please check these boxes as often the OTP will be in one or other.
  2. The password can take up to 4 minutes to arrive. Do NOT push Login or Submit again while you are waiting for the OTP or you will be sent a new OTP and may enter the old OTP by mistake. The old OTP will not be recognised as it has been superceded by the new OTP.
  3. In some cases the OTP does not arrive. It is not in the Junk or Clutter box. The reason for this is being investigated but may relate to individual servers blocking emails from unknown email addresses. You can seek immediate assistance by contacting our team on investments@invest-in-africa.co.

One Time Password is Not Working

You have received a One Time Password (OTP) but it does not work when you enter it to confirm your email address. There is 1 known issue that may affect your user experience:

  1. The OTP may take between 1-4 minutes to arrive. It often gets filtered into your Junk/Clutter box. While you are waiting for the OTP users often click Submit or Login a second time thinking that the OTP is not coming from the first click. This triggers a second OTP to be sent. Shortly afterwards the user receives the FIRST OTP and enters this into the login box. However this FIRST OTP has now been superceded by the SECOND OTP and is not recognised.

To resolve this issue enter your email address, click Submit/Login and ensure that you wait an adequate amount of time to ensure that the OTP you have received is now the current OTP. You can enter this OTP and you should be able to Add/Edit your Profile to be displayed Online.

Your Email Address is not Accepted

Please ensure that there are no "blank spaces" before or after your email address in the Login box.

Picklists are not Available on Africa Business Opportunities Dashboard

The first time that you login you need to register and provide some details including Country of Domicile etc. However the picklist to select a country from is not available - the issue is the same for other picklist fields. The cause of this is either logging in using incognito mode, or using a browser where cookies are not permitted. We require cookies to be enabled so that we can carry data from the login form to the registration form. On chrome you can enable cookies by clicking on the 3 dots in the top right corner of your browser>Settings>Cookies and Other Site Data>Allow All Cookies

The Business Opportunity Dashboard is Cut Off on My Browser

The Africa Business Opportunities Dashboard may be difficult to view on mobile view, and on certain browsers. We are aware of an issue whereby Microsoft Edge browser is used on a laptop. If you are experiencing this issue please use the following URL to access the Business Opportunities Dashboard

https://africaevents.formtitan.com/fte19f190e1611513561752

Business Sector or African Countries Fields Required

These are required fields because they allow users to identify whether you operate in the country or sector that they are interested in.

To select a business sector or country from the picklist, either tick All, or select those countries or sectors in which you operate then click the right facing arrow so that your selection moves into the right hand box. If you do not do this then the countries or sectors will not be saved.

AFSIC – Investing in Africa Event

www.afsic.net