The list below is a comprehensive list of issues that our Users have experienced when logging into our system. If you are unable to resolve your problem after reviewing this page please contact us on firstname.lastname@example.org advising what the problem is as well as which internet browser you are using.
When you enter your Email Address a One Time Password (OTP) is sent to your Email Address allowing us to confirm that you are indeed the person adding or editing your profile. The following are known issues that may affect your user experience:
You have received a One Time Password (OTP) but it does not work when you enter it to confirm your email address. There are 2 known issues that may affect your user experience:
To resolve this issue enter your email address, click Submit/Login and ensure that you wait an adequate amount of time to ensure that the OTP you have received is now the current OTP. You can enter this OTP and you should be able to Add/Edit your Profile to be displayed Online.
Please ensure that there are no "blank spaces" before or after your email address in the Login box.
Please note that currently accents are not accepted in email addresses. This should be resolved soon.
The cause of this is either logging in using incognito mode, or using a browser where cookies are not permitted. We require third party cookies to be enabled so that we can carry data from the login form to the registration form. On chrome you can enable cookies by clicking on the 3 dots in the top right corner of your browser>Settings>Cookies and Other Site Data>Allow All Cookies
The first time that you login you need to register and provide some details including Country of Domicile etc. However the picklist to select a country from is not available - the issue is the same for other picklist fields. The cause of this is either logging in using incognito mode, or using a browser where cookies are not permitted. We require cookies to be enabled so that we can carry data from the login form to the registration form. On chrome you can enable cookies by clicking on the 3 dots in the top right corner of your browser>Settings>Cookies and Other Site Data>Allow All Cookies
The Africa Business Opportunities Dashboard may be difficult to view on mobile view, and on certain browsers. We are aware of an issue whereby Microsoft Edge browser is used on a laptop. If you are experiencing this issue please use the following URL to access the Business Opportunities Dashboard
These are required fields because they allow users to identify whether you operate in the country or sector that they are interested in.
To select a business sector or country from the picklist, either tick All, or select those countries or sectors in which you operate then click the right facing arrow so that your selection moves into the right hand box. If you do not do this then the countries or sectors will not be saved.
We use a One Time Password system for your security. Generally One Time Passwords arrive within 30 seconds of request. However occasionally, for a variety of reasons, the One Time Password may be delayed. This can happen in countries where internet access is slower than normal, and may be a result of servers throttling emails for capacity reasons. In these cases we can only suggest that you access your account when the internet is less busy. Or contact our team for assistance.
We are aware that some users will experience problems viewing the Africa Business Opportunities Dashboard when using old browsers. If you are experiencing this issue we recommend downloading, and viewing the Dashboard on the latest Google Browser and this issue should be resolved.